We are recruiting an experienced Operations Manager (UK)

Title: Operations Manager (UK) 

Location: Remote working 

Reports to: CEO

Salary: Competitive, dependent on experience 

Contract: – Freelance 

Hours: 16 hours / week (2 days) 

Applications close: Friday 17th February 2023


EduSpots is a UK and Ghanaian registered NGO which connects, trains, and equips local volunteers to drive sustainable community-led change through education centres named ‘Spots’. Together, we are creating a movement of community-based educators.

Since 2016, through working with over 300 local volunteers, we have supported nearly 50 communities in creating community-led education spaces (libraries) named ‘Spots’, with an aim to move them towards our ‘Dream Spot Model’. 

We work with volunteers to create collaborative and innovative learning opportunities through our Community Leadership in Development (CLEd) Programme and new Ignite Programme, which includes oversight of community led EcoSTEM, EduLit, EduKidz, and Ignite Girls clubs led by our community volunteers across multiple regions in Ghana.

We won the Tes International Award in 2018 for the best UK international education project and in 2021 our Founder was a Finalist in The Varkey Foundation’s Global Teacher Prize, supported by UNESCO. Do visit www.eduspots.org for further information.

About this role

In this flexible role we are looking for a self-starter with a broad skill set across all areas of charity operations. You will work closely with the CEO to support the development of systems and processes to ensure the smooth running and growth of the organisation in both Ghana and the UK at this exciting point in our development. 

We are looking for an energetic individual, who is hands-on and able to make advancements proactively and independently, with high levels of flexibility. 

You will have experience of working in a small or medium charity in an operations role, understanding the need to adapt to the diverse needs of a small, but growing education charity, and feel a strong sense of commitment to the mission and vision of EduSpots.

Main duties and responsibilities 


  • Assist with recruitment of staff, consultants and volunteers in the UK and Ghana (advertising roles, drafting contracts, contacting referees and completing all filing and administration relating to recruitment).
  • Onboard new staff, provide training on policies and procedures, keep our staff handbook updated, and track staff leave. 
  • Maintaining oversight of our staff appraisal system and performance plans to ensure performance meetings are conducted in a timely and effective manner. 


  • Look for opportunities to improve our systems and processes across the organisation. 
  • Support the Ghana team leads in developing quarterly work implementation schedules. 
  • Support with the monitoring and evaluation of our programmes and Spot education centres. 
  • Support the wider team with IT, including general skill development.
  • Monitor compliance to organisational policies and escalate compliance and operational risks to the CEO. 

Administration & Governance

  • Manage and maintain databases and our Google Drive systemEnsure compliance with GDPR and adherence to our child safeguarding and protection policy. 
  • Maintain insurance renewals, tracking and filing.
  • Review and update all organisational policies in line with current legislation.
  • Assist the CEO in the administration relating to EduSpots’ governance, including meeting arrangements and minute taking.


  • Support with report writing, grant writing, and wider programme development. 
  • Support with the preparation of budgets for funding bids. 
  • Support with the development of relationships with UK and international schools, through school partnerships, community fundraising and our Ambassadors Network. 
  • Lead the development of an individual donors strategy and database. 


  • Depending on experience, you may in time take on management responsibilities for the Ghana-based Head of Operations and/or our Head of Communications and Partnerships. 

Personal Specification 


  • Minimum of 5 years’ experience of operations in a small charity context. 
  • Self-motivated, with an ability to motivate and energise others.
  • Excellent communication, both oral and written.
  • Self-starter with the ability to hit the ground running and work with minimal supervision.
  • Strong administrative skills with a high level of attention to detail. 
  • Experience in creating user-friendly tools and processes to support project and quality management.
  • Experience using Microsoft 365 package, with advanced Excel skills.
  • Tech savvy – ability to learn new tech tools efficiently.
  • Experience coordinating others. 
  • Excellent interpersonal and teamwork skills.
  • Strong personal alignment with the mission, vision and values of EduSpots. 

Highly desirable 

  • Experience supporting charity Boards, and working with external bodies including auditors, tax authorities, and other official bodies is highly desirable.
  • Experience complying with UK charity regulations and requirements.
  • Experience with preparing donor projects and finance reports. 
  • Relevant project management qualification. 
  • Experience of working in a cross-cultural team.
  • Experience of working with an international charity would be advantageous. 

Please send a tailored covering letter and CV addressed to the Chair, Miss Cat Davison, at info@eduspots.org by Friday 17th February with a hope to meet shortlisted candidates for a first-round interview in the week starting Monday 20th February.

For further information please see www.eduspots.org  or contact us at info@eduspots.org. Also follow us on social media – @eduspots on Twitter and Facebook

This job description will be reviewed annually and may be subject to amendment or modification at any time in consultation with the post holder.  It is not a comprehensive statement of procedures and tasks but sets out the main expectations of the role.

EduSpots is committed to the safeguarding of children. Appointment will be subject to child protection screening appropriate to the post.


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